Voxinly
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WordPress guide

Put your Voxinly bot on a WordPress site.

Two ways: have us do it for you (easiest), or do it yourself in about five minutes. Both routes are below — pick whichever suits.

Option A — have us do it for you (free)

You add a free user account on your WordPress site for us. We log in, put the bot on, log out, email you when it’s live. Job done.

Find your WordPress login page

Open a new browser tab and type your website address followed by /wp-admin at the end. For example:

  • yourplumbingfirm.co.uk/wp-admin
  • smithheating.com/wp-admin

Log in

You’ll see a white box with two fields: username (or email) and password. Pop your details in and click Log In.

WordPress login screen — username field pre-filled with john.plumber, password field blank, large blue Log In button
The WordPress login screen — same on every WordPress site.

Add install@voxinly.com as an Administrator

Once you’re logged in, you’ll see a black bar down the left-hand side. Follow these three little clicks:

  1. On the left bar, hover over Users, then click Add New.
  2. In the “Username” box type voxinly-install. In the “Email” box paste install@voxinly.com.
  3. Scroll down to the Role drop-down and choose Administrator.
  4. Tick the box that says “Send the new user an email about their account” if it’s there.
  5. Click the big blue Add New User button at the bottom.
WordPress Users — Add New page with red arrows pointing at the email field, the Role dropdown set to Administrator, and the Add New User button
Three boxes to fill, one button to click.

Option B — do it yourself

Five minutes if you’re comfortable. You’ll be pasting one short bit of code into the bottom of your theme.

Find your Voxinly snippet

Sign in to your Voxinly dashboard, click Install, and copy the snippet at the top (it’s just a few lines of code that start with <script>).

Voxinly dashboard install panel — a code block with a Copy button to the right of it

Paste it into your theme footer

  1. Back in WordPress, on the left bar click Appearance → Theme File Editor.
  2. A warning may pop up — click I understand to carry on.
  3. On the right-hand list, look for Theme Footer (footer.php). Click it.
  4. Scroll right to the bottom of the code on screen. Find the line that says </body>.
  5. Paste your Voxinly snippet on a new line just above </body>.
  6. Click the blue Update File button below.
WordPress Theme File Editor — footer.php open, red arrow pointing at the line just above the closing body tag, second arrow on the Update File button
Paste the snippet just above </body>, then Update File.

Check it worked

Open your website in a new tab (or a private window). After a few seconds you should see the Voxinly chat bubble pop up in the bottom-right corner. Click it to say hello.

I don’t remember my WordPress login

No drama. Pop along to your /wp-admin page and click Lost your password? — WordPress will email a reset link to the address on the account.

If even the email’s gone, your hosting company can usually reset it for you. Or — email us at hello@voxinly.com and we’ll work through it with you.

What about my login details?

We don’t keep your password. We use it once to install your chatbot, then it’s gone from our system. Your login stays exactly as it was — nothing on your site changes, except a tiny bit of code we add to make the bot appear.