Voxinly
Sign inTry it free · 14 days
Platform integrations

Adding Voxinly to Wix, Squarespace, Webflow and Shopify

One guide, four platforms. Step-by-step instructions for adding Voxinly to your website regardless of which builder you use, with screenshots and gotchas.

1 June 2026·7 min read·Voxinly team
A laptop on a workshop bench showing a website builder dashboard

Before any of these, grab your one-line snippet from voxinly.com/admin/embed. The instructions below all assume you've copied it to your clipboard.

Voxinly embed page with the script snippet ready to copy

Wix

  1. From your Wix dashboard, click Settings in the left sidebar
  2. Under Advanced, click Custom Code
  3. Click '+ Add Custom Code' in the top-right
  4. Paste your Voxinly snippet into the 'Paste the code snippet here' field
  5. Name it 'Voxinly chatbot' so you recognise it later
  6. Add Code to Pages: All pages
  7. Place Code in: Head
  8. Click Apply

Squarespace

  1. In your Squarespace dashboard, click Settings
  2. Click Advanced (near the bottom of the left sidebar)
  3. Click Code Injection
  4. Paste your Voxinly snippet into the Header field
  5. Click Save in the top-left

Webflow

  1. From your Webflow dashboard, open your project
  2. Click the gear icon (Project Settings) in the top-left
  3. Click the Custom Code tab
  4. Paste your Voxinly snippet into the 'Head Code' box (not 'Footer Code')
  5. Click Save Changes
  6. Click Publish (top-right) → Publish to your live domain

Shopify

Shopify is slightly fiddlier because you edit the theme file directly, but it's still a 2-minute job.

  1. Shopify admin → Online Store → Themes
  2. Find your current live theme. Click the three-dot menu (•••) → Edit code
  3. In the Layout folder on the left, click theme.liquid
  4. Use Cmd+F (Mac) or Ctrl+F (Windows) to find </head>
  5. Click on the line just before </head>
  6. Paste your Voxinly snippet on its own line
  7. Click Save in the top-right

Testing on all platforms

After save (and publish, for Webflow), open your live site in a private browser window. The Voxinly chat bubble should appear in the bottom-right corner within a second of page load. Click it and ask a question — you should get an answer that uses your starter knowledge.

Example homepage with the Voxinly chat widget in the corner

Common gotchas

Widget appears on one page but not another

On Wix, double-check Apply to all pages is selected. On Shopify, the widget is in theme.liquid which renders on every page — but if you've got page-specific layouts using alternate templates, the snippet might not be in those. Add it to each layout file.

The widget shows up after a delay

Voxinly loads asynchronously by design so it never slows your page. On slower mobile connections you might see a half-second gap before the bubble appears. That's intentional.

My ecommerce conversion tracking is breaking

It isn't Voxinly's doing — our script is isolated and doesn't touch your analytics. If you're seeing a problem after installing Voxinly, you've probably also installed something else that day. Remove Voxinly first to confirm, then re-add.